It’s not uncommon for businesses without a customer relationship management (CRM) tool to work with an Excel database of their customers. But as expectations have grown as to what constitutes a satisfactory, good or great customer experience,...read more
Once upon a time, interaction with customers involved little more than maintaining a database of names and addresses. However, with the latest CRM trends impacting every industry, today’s marketers, salespeople and account managers have an almost unending and...read more
The number of email accounts is predicted to reach 5.59 billion by 2019. That’s a growth of over 26 percent; testament to the staying power of one of the greatest business disrupters since the typewriter. Email is as much a part of professional...read more
We could easily spend a few paragraphs in today’s blog talking about how business has changed in the last twenty, ten, or even five years. Or rather, how technology has changed within business, and how the business landscape has changed along with it. But...read more
It’s increasingly common for remote collaboration tools to make part of the technology mix in modern businesses. From simply being able to check a document while on the train to letting field service workers update your CRM or allowing freelancers based abroad to...read more
Enterprise-level technology software often claims to be ‘flexible’, but how true is this exactly? Platforms made for holistic use across large organisations are often packed with features and functionality to improve business processes, offering users this high level...read more
As technology continues to advance, it’s almost laughable that we should find reason to complain about it so often. Instant entertainment at our fingertips, the ability to communicate from wherever we are, and access to a colossal amount of knowledge whenever we need...read more
Whether it’s the ability to answer phone calls with your watch or paying for a tube journey with your smartphone, technology is constantly finding new ways of making our lives easier. While wearable tech and the Internet of Things are more popular in the consumer...read more
As a potential successor to the popular SharePoint Team Sites, Office 365 Groups is the root of Microsoft’s more recent aim to bring “experiences” to the Office 365 platform - instead of just focusing on individual technologies. Given the amount of different...read more
Your business relies on files and documents the way our body relies on nutrients. Your day to day is filled with documents you need to work on, reports that have to be filed, invoices sent out, receipts documented, proposals edited, spreadsheets updated, etc. Without...read more
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