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Case Study

Business process automation for a leading international high street retailer 

Customer Business Summary 

Flying Tiger is a Danish retail conglomerate that owns and operates a large group of stores selling proprietary products designed to inspire people to spend time together, all at affordable prices.Originating from a small stall in a Copenhagen flea market, it wasn’t until 1988 that they had their first bricks and mortar store – their first day open included a magic show for kids, setting the scene even then that their mission was to create experienced as well as products to be shared with loved ones.  

Daily Challenges 

The high volume, relatively low margin world of retail is a constant battle between being different and managing costs. Flying Tiger were already using Microsoft Office 365 and SharePoint Online but were struggling to extract maximum value at pace and with accuracy. Introduced to ISAAC via one of our existing customers (further proof of our 100% referral record), ISAAC set about establishing what and where the challenges were. 

It soon became apparent that Flying Tiger were struggling to cope with the amount of data being generated on a daily basis, as were their in-house created processes.  

With ambitious growth targets, Flying Tiger were concerned that these processes would not cope under the pressure and, as a result, business would be compromised.  

 The Solution 

ISAAC, led by our Head of Creative and Technical, set about understanding not only the goals and ambitions of Flying Tiger UK, but also their current solutions and the challenges inherent in those.  

It was soon agreed that, after a thorough re-engineering of existing SharePoint Online Solutions and Office 365, ISAAC would assume technical and 2nd line-responsibility of the Flying Tiger SharePoint Online environment, which was being used to manage a number of daily and key reporting processes.  

Amongst a handful of re-developed processes and workflows, ISAAC designed a solution to enable store managers to enter daily takings into a single and centralised system, providing management reporting on a daily and weekly basis on store by store and across the entire company, enabling management to very quickly validate the data and identify discrepancies in record time.  

Given the nature of the data, then permission management was of ultra-high importance. Additional value was delivered by ISAAC by automating the weekly takings reports, as well as creating logical data validation to reduce manual entry errors, with automated discrepancy flagging to improve overall cash management throughout the entire business.  

Impact on Business 

Within the first day of use, the ISAAC solution identified a discrepancy that, if left unvalidated, could have cost in excess of £0.5m per annum. 

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