Poor Human Experience
The human experience is now widely recognised as the key to success. Mental wellbeing is top of every agenda, and rightly so. Stress, and workplace pressure have no place in today’s working world, and the same applies with new systems and processes. Change is widely recognised as a source of stress, so it makes sense to design and deploy processes and change that minimise negative feelings. A positive sentiment will after all, make change all the more successful. To that end, let’s look at common human challenges, both internally with team members and externally, as part of the customer journey.
While everything around us is changing, people are becoming more accustomed to virtual and digital interaction and there’s never been a better time to take advantage of this and leverage digital technology to refine your business processes and customer experience.
For as little as £15 per person, we now offer remote training sessions, focused on essential aspects of Office 365. With the advent of Covid-19 and increased requirement to work from home, these sessions provide an excellent opportunity to engage and empower your...