Oxygen Customer Services & HelpDesk

Putting the customer journey front and centre again – ensuring customer requests, of whatever kind, can be effectively and efficiently managed.

Oxygen CS-HD has been developed through our own experiences of rapidly scaling a business, whilst harbouring an unflinching desire to deliver impeccable service. We couldn’t find a solution that did what we required in the way we wanted, so we created our own solution… and then some very cute customers convinced us to productise and deliver it as a Managed SaaS solution for their own use… Et voila…

Oxygen CS-HD joins the dots between your actual customer requests and the rest of your business –Rapid and consistent responses instil your customers with confidence and, because the system automates customised responses, enables you and your colleagues to spend less time on admin, and more time talking to customers and resolving queries.

Sympathetically managed customers build confidence in internal teams, boosting morale and productivity. With an intuitive human-centric interface enabling each member of your team to get the best from the tech. Oxygen CS-HD can operate as a standalone solution or, better still, as a fully integrated add-on to your Oxygen CRM.

Meet Oxygen Customer Services & HelpDesk

Benefits:

Customise

Your HelpDesk, your process. Add external links like Weather, third-party knowledge base and more. Create proactive monitoring of external factors that may affect reliability and performance orintegrate other apps to help manage resource.

Automate

Automate immediate rapid responses from initial response to regular updates and key status or personnel changes

Collaborate

Easily share information across teams and with customers, either manually or automated, including tasks, calendars, scheduling, discussions and document tracking.

Analyse

Intuitively capture critical information around key data points with your very own custom Oxygen Analytics Dashboard – identify trends, analyse productivity and know who accesses your data when and where.