Support & Management
If your CRM/ERP Support is found wanting… and your applications health and operational effectiveness are suffering as a result, then it’s probably time to look yourself in the eye and ask,‘what are we doing?’.
ISAAC Systems Support & Management is a proven and tested user-based support ethos which puts the human first – sure it’s about ensuring the tech works and is effective and efficient, but unless your teams are engaged, comfortable and entirely familiar with the applications and the inherent benefits of those apps to their role, you’re set to fail.
Often a simple like for like replacement (of support company) is the root cause of your challenges; ISAAC take time to understand your position now and the risks they present to your organisation, from data governance to employee engagement and retention (yes, poor systems and archaic processes are responsible for employee churn), providing an outcome based report and solutions to resolve your challenges.
The truth is; companies do need CRM systems.An active sales team generates a ton of data; they can be out on the road talking to customers, meeting prospects and uncovering valuable information – more often than not, this information gets stored in handwritten notes,...