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How to open a shared mailbox in Outlook Web Access 

  • Login to Outlook Web Access 
  • Click your name in the top right corner and select open another mailbox from the menu 
  • Type the name or email address of the mailbox and select Open 

The Mailbox will then open in another browser tab 

Add the shared mailbox so it displays under your primary mailbox in Outlook Web App 

This method is recommended if you want to monitor the email from your primary mailbox and the shared mailbox at the same time. In addition, after you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook Web App. 

  • Sign in to your account in Outlook Web App. 
  • Right-click on the “Folders” tab just above the “Inbox” folder in the left navigation pane, and then choose add shared folder. 

In the add shared folder dialog box, type the name or email address of the shared mailbox, and then click add. 

The shared mailbox will show in your Folder list in the Outlook on the Web App. 

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