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Head of Technical Services
Location: Richmond, London, UK
ISAAC provides Digital Transformation Solutions and creates proprietary applications built directly into the Microsoft Office 365 cloud, creating Digital Workplaces that manage everything from processes to people. The Oxygen application suite built exclusively for Office 365 & SharePoint, is an intuitive, secure and scalable way to easily modernise the way businesses manage information, from where it is stored to how it is stored. Our approach is simple; human-centric applications, customised to suit each businesses’ workflows and processes. ISAAC solutions include both SaaS applications as well as fully Managed Services, across a broad yet specific range of cloud technologies. We have a human-centric approach and believe in recruiting only the best and most intelligent people to our team in our quest to drive a Digital Transformation revolution throughout the global workplace.
Job Description: Launched to market in 2015, we are growing rapidly and seek an innovative and dynamic digital transformation / cloud technology expert to join our team as Head of Technical Services. Working directly with the Managing Director and working alongside our Creative Director (Applications), you are required to manage the creation, growth, technical development and collaborative skills of the following expert teams:
  • Microsoft Office 365
  • Cyber-Security & Compliance
  • Virtualization (Azure/AWS/AD)
  • Data Visualization
  • IP / Mobile Voice & IoT
Your role will focus on leading innovation and technical strategy across these solutions and in line with our Creative (Applications) Team to ensure consistency of thought in delivering the ISAAC Digital Transformation vision, alongside the Business Development and Retention Team. Additionally, ensuring each of your teams deliver 2nd and 3rd line support when required and to an impeccable standard, ensuring your teams become the go-to technology experts in their specific function. Existing solutions include End-User Support (largely remote, occasionally onsite), Office 365 Systems Admin (including Skype for Business, Yammer, Teams etc.), Migrations, Tenancy & Configuration, Implementation and Security. FlexDesk Virtual Desktop, Amazon Work Spaces, Azure Resources, SharePoint Online Apps and other tools from our bespoke ISAAC Oxygen range, as well as Networking and IP Telephony. As a key member of the ISAAC Leadership Team, you are expected to possess and demonstrate excellent leadership skills and the ability to drive change and support other functions throughout ISAAC. The successful candidate will receive a competitive package, excellent long-term prospects, including share option schemes as well as direct company investment and support in ensuring you achieve Microsoft certification in your chosen field.
  • Competitive Salary
  • Share Option Scheme after 2 years
  • Flexible Working & Work From Home (TBA)
  • 25 days holiday + 1 per year to max 30
  • Workplace Pension
  • Training & Support
  • Microsoft Qualification Incentives (i.e. MCSA/MCSE – Office 365, Azure and more)
Your Attributes:
  • Track record of excellent leadership and development of a team of internal technology experts
  • Ability to see the big picture, analyse complex technical landscapes and deliver cost-effective technical solutions
  • Service oriented and customer focused with ITIL foundation qualification as a minimum
  • A good technical understanding of networking set ups & technologies (MPLS, VPN, LAN, WAN etc)
  • Able to work on own initiative with enough vision to look forward and anticipate workloads
  • Awareness of targets and constraints and ability to work to these
  • Understanding of commercial needs and an ability to demonstrate that services are cost effective
  • Highly proactive with a can-do approach
  • Excellent written and verbal communications skills
  • Ability to work under pressure in a fast-paced environment
  • Ability to multi-task and deal with a variety of projects simultaneously
  • Ambitious, with a hunger to learn and develop knowledge
  • A desire to deliver the very highest levels of customer satisfaction
Key Responsibilities:
  • Innovation – RoadMap and New solutions
  • Business Scale – Working alongside Board and other Management Team Members
  • Best-practice – Deliver all solutions to the highest standard and rapidly
  • Up-time adherence – Ensure all solutions delivered are future-proof
  • Communication – Internally and Externally
  • Documentation – Ensure clear and concise documentation of solutions and delivery procedures is maintained, and system documentation and support processes are regularly reviewed
Essential Knowledge, Skills, Qualifications and Experience:
  • Expert knowledge and administrative experience of, but not limited to:
  • Office 365 (inc all associated features)
  • Core Microsoft Office applications
  • Microsoft Azure
  • Windows Server 2008/2012
  • Active Directory
  • Microsoft InTune
  • Group Policy Deployment
  • Exchange
  • SharePoint Online
  • Virtual Desktops – Amazon Work Spaces
  • Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management)
  • Good working knowledge of Cloud computing environments (eg AWS, Azure)
  • Experience of voice platforms (i.e. VoIP, PBX, Skype for Business)
  • Ability to apply ITIL processes to the provision of IT support
  • The ability to investigate and trouble-shoot a wide range of technical problems, with patience, resourcefulness and a desire to help
  • Microsoft operating system qualification(s) MCP, with a good working knowledge of server & desktop operating systems
  • Credible knowledge of top tier networking VPN and Cisco/Draytek Firewall, Meraki WiFi solutions, switch management and other wireless access points
  • Working knowledge of data storage systems, data backup and restoration methods, email filtering and anti-virus/security products
  • SQL Database knowledge
Platforms & Solutions:
  • Microsoft Office 365 including Exchange Online, SharePoint Online, Skype for Business, Yammer, Groups and Teams
  • Microsoft Windows Desktop Operating Systems (Windows XP, Vista, 7, 8, 10)
  • Microsoft Office Suite 2007/2010/2013/2016
  • Microsoft Windows Server 2003/2008/2012 (including Active Directory/DNS/Group Policy etc.)
  • Microsoft Azure Platform
  • Microsoft Exchange Server 2007/2010/2013
  • Amazon Work Spaces
  • Infowise & DFFS
  • Networking principals including routing and firewalls
Our thinking is original. Our solutions are innovative. Our people are the key. If you believe you can add value to our team, tell us why.
To apply, please submit CV and covering letter to succeed@isaacintel.com.