Voice communication is second only to face-to-face when it comes to having an engaging conversation, particularly in business. This is why voice systems, that manage your incoming and outgoing calls, voicemail, transfers and conferences, are as important as email servers to the modern business, if not even more so.
Typically, voice systems are managed by a PBX (private branch exchange) system that sits in your office. This is hardware that can go wrong, needs supported and upgraded and, fundamentally, can’t be carried with you. We all have mobiles, but as soon as we’re on the move we lose the ability to be included in hunt groups, transfer calls easily, or show our availability to our colleagues. Internal communications can be accessed anywhere via email and Skype… and now, so can your business voice.
In 2016, Microsoft is connecting Skype for Business to the global telephone network, enabling to you be available by voice wherever you are. You’ll be able to get geographical landline numbers for all your Skype users from Microsoft, or port your existing numbers in. You’ll also be able to answer group calls, transfer calls to colleagues and join voice conferences, from any of your Skype enabled devices.
Adding these features to Skype for Business brings the final piece of the communications puzzle to Office 365, completing a picture of truly unified communications for your business. Email, voice, documents, social, data, all available through a single platform, a single user experience and accessible from wherever you need to be. Brilliant!