Taking an all or nothing approach to digital transformation results in so many more points of potential failure. When you renovate an old house, you start by improving what's there. The same goes for digital transformation. But instead of thinking of it as a...read more
I often hear people from the Baby Boomer and X Generations exclaiming that Millennials are lazy or disinterested. This is rubbish, unhelpful hyperbole at best; they are simply motivated in different ways, as are we all. Millennials are not prepared to suffer something...read more
Business today seems like it has changed beyond all recognition, even in the last ten years. But all the same principles still apply – and as always, the way work gets done depends on processes and tasks. Closing a sale and invoicing a customer; getting a document...read more
It’s not uncommon for businesses without a customer relationship management (CRM) tool to work with an Excel database of their customers. But as expectations have grown as to what constitutes a satisfactory, good or great customer experience, managing these...read more
Once upon a time, interaction with customers involved little more than maintaining a database of names and addresses. However, with the latest CRM trends impacting every industry, today’s marketers, salespeople and account managers have an almost unending and...read more
The number of email accounts is predicted to reach 5.59 billion by 2019. That’s a growth of over 26 percent; testament to the staying power of one of the greatest business disrupters since the typewriter. Email is as much a part of professional life as caffeine or the...read more
We could easily spend a few paragraphs in today’s blog talking about how business has changed in the last twenty, ten, or even five years. Or rather, how technology has changed within business, and how the business landscape has changed along with it. But they would...read more
It’s increasingly common for remote collaboration tools to make part of the technology mix in modern businesses. From simply being able to check a document while on the train to letting field service workers update your CRM or allowing freelancers based abroad to...read more
Enterprise-level technology software often claims to be ‘flexible’, but how true is this exactly? Platforms made for holistic use across large organisations are often packed with features and functionality to improve business processes, offering users this high level...read more
As technology continues to advance, it’s almost laughable that we should find reason to complain about it so often. Instant entertainment at our fingertips, the ability to communicate from wherever we are, and access to a colossal amount of knowledge whenever we need...read more
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